IT IS THE POLICY OF FAST MASTER PRODUCTS TO OFFER THE HIGHEST QUALITY PRODUCT AT THE BEST POSSIBLE PRICE.
ALL FAST MASTER PRODUCTS ARE FULLY ASSEMBLED AND TESTED PRIOR TO SHIPPING. THIS REDUCES THE POSSIBILITY OF THE UNFORTUNATE
SURPRISE FACTOR OF NOT RECEIVING A PART, OR OF HAVING A MALFUNCTION OUT OF THE BOX. UNFORTUNATELY, MURPHY COULD STILL
RAISE HIS UGLY HEAD.
WE ARE PROUD OF OUR
QUALITY CONTROLS AND CUSTOMER SERVICE. IF AN ISSUE DOES ARISE WITH ONE OF OUR PRODUCTS, SUCH AS FREIGHT DAMAGE,
MISSING PARTS, ETC, PLEASE CONTACT US AS SOON AS POSSIBLE TOLL FREE AT (866) 794-8357.
FREIGHT DAMAGES MUST BE REPORTED WITHIN 24-48
HOURS IN ORDER FOR US TO FILE FREIGHT CLAIMS WITH THE CARRIER. (SEE RETURNS BELOW)
ALL OF THE PRODUCTS MANUFACTURED BY FAST MASTER PRODUCTS, INC. HAVE BEEN TESTED UNDER ADVERSE CONDITIONS. USE OF THESE
PRODUCTS BEYOND THE RELM OF THEIR TESTING MAY CAUSE DAMAGE TO THE SYSTEM, OR PERSONAL INJURY. PLEASE READ AND FOLLOW
THE GUIDELINES WITHIN THE CAUTIONS AND DISCLAIMERS SECTION WITHIN THE SUPPLIED OWNERS MANUAL.
- Modifications or
changes made in any product manufactured by Fast Master Products, Inc, without written consent from Fast Master Products,
Inc. will void the warranty and product liability insurance, and returns associated with that product.
- The Cruiserlift
system was designed for installation onto a Class-A motor coach. It has not been tested by Fast Master Products,
Inc. for fifth wheel travel trailer use. We do reailze that there are some fifth wheel trailer manufacturers
that do allow for the installation of motorcycle lifts. If the fifth wheel travel trailer manufacturer allows the installation
of a motorcycle lift, and does not void the trailer frame warranty if installed, contact us with the details and a decision
can be made in regards to the installation. Individuals have installed the Cruiserlift system onto fifth wheel travel trailers
without our knowledge. Those systems are installed without the protection of our product liability insurance. If a customer informs
us that a Cruiserlift system can be installed onto their fifth wheel trailer without a problem, but without
the trailer manufacturers blessing, the sale may be made with the understanding that Fast Master Products, Inc. is
not liable in the case of damage to the trailer, unstable handling of the trailer while driving, or injury to customer
- The Swivelwheel system was not designed or tested for towing from another towed vehicle behind
a motor coach(Triple Towing behind a motor coach). The weight and mass of the Swivelwheel trailer in conjunction
with a towed vehicle behind a motor coach may cause the combination to become unstable and uncontrollable. Fast Master Products,
Inc. will not be held responsible for damage or injury from such a combination use.
- The swivel wheel and suspension components are a sellable component off of the
system. These components are not returnable once shipped to the customer.
Fast Master Products,
Inc. realizes that certain circumstances may arise beyond anyones control in which a Cruiserlift may not be able to be installed
onto a specific motor coach. We try to overcome this problem with our in depth questioning about the coach. We can inform
you as to the coaches that the Cruiserlift system has been installed. You will know fairly soon if there is a problem with
an install. Please do not wait 3 months to decide to return the system. With that being said:
IT IS UP TO THE CUSTOMER TO RESEARCH THE DESIRED PRODUCT AND SPECIFICATIONS PRIOR
TO PURCHASE. ALL INFORMATION ABOUT A SPECIFIC PRODUCT IS AVAILABLE ON THIS WEB SITE, SUCH AS LITERATURE, PRODUCT SPECIFICATIONS,
PHOTOS, AND FREQUENTLY ASKED QUESTIONS. IF MORE INFORMATION IS NEEDED BEFORE MAKING A PURCHASING DECISION, PLEASE CONTACT
US SO WE MAY ASSIST YOU IN YOUR QUESTIONS OR CONCERNS. IN REGARDS TO THE CRUISERLIFT SYSTEM IS CONCERNED, WE HAVE A NETWORK
OF INSTALLERS AROUND THE COUNTRY. IF YOU DECIDE TO USE AN UNKNOWN INSTALLER TO FAST MASTER
PRODUCTS, PLEASE DOWNLOAD THE INSTALLATION INSTRUCTIONS (CRUISERLIFT-Coach Install Requirements under the Literature
heading) AND REVIEW THEM WITH THE INSTALLER. IF SAID INSTALLER DECIDES THAT THEY CANNOT INSTALL THE SYSTEM ONCE THE
PRODUCT HAS BEEN SHIPPED AND DELIVERED, THIS DOES NOT CONSTITUTE A RETURN OF THE SYSTEM. FAST MASTER PRODUCTS,
INC. WILL HAVE THE FINAL DECISION AS TO A PRODUCTS RETURN.
ARE NO RETURNS ON DEALER ORDERS.
returns will be freight PREPAID to Fast Master Products, Inc. COD or Freight collect shipments will
be refused unless otherwise directed to do so by Fast Master Products, Inc. management.
- All returns must be in sellable condition. When packaging and banding, make sure that the components
do not come in contact with each other and scratch the painted surface. All parts must be returned.
- Returns must be initiated within 15 days from the date of invoice. We realize that
some may not be able to schedule installation within this period. Please let us know and we can work with you. If the product will not be installed for a period
of time, make sure that the system is located in an area where damage will not occurre while waiting for the install.
- Please Note:
If there is any freight damage noted upon delivery, note the damage on the freight bill and contact Fast Master Products,
Inc. right away with the information. Fax a copy of the freight bill to us at (281) 391-6760. This must be done within
24-48 hours to allow us to file a freight claim with the carrier. If available, take pictures and email them to email@example.com. If
this procedure is not followed, we must assume that the damage occurred after the delivery date.
- There will be a 20% restock fee for returned product. No returns will be accepted
after 30 days from the date of invoice.
In the event of warranty replacement
parts, we will bill you for the part being sent to you unless otherwise directed by Fast Master Products, Inc. management.
Once the defective part has been returned to Fast Master Products, Inc, and found that it was a warranty issue, you will be
credited for the charge.
The defective component must
be returned within 30 days, or credit cannot be issued. This policy has had to be implemented due to the following
- As other manufacturers, some of our components are
purchased from outside vendors. These vendors also have a warranty return policy. When we send a part out under warranty,
and do not receive the defective component, we cannot file a warranty claim with that specific vendor for repair or replacement
under their policy deadlines.